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Our Policies & Key Documents

Here you will find some of our key policies and documents. These are the most up to date versions of these documents.  

Please let us know if you would like any of these documents in different formats, for example, in larger print, audio-format or in another language.

Abandonment Policy 

Allocations Policy

Annual Return on the Charter (ARC) 2023

Asbestos Management Policy

Assurance Statement 2023

Audited Account 2022/23

Business Plan

Code of Conduct for Governance Body Members

Code of Conduct for Staff

Complaints Handling Procedure - Part 5

Death of a Tenant Policy

Decant Policy

Disposal of Tenants' Personal Belongings Policy

Domestic Abuse Policy

Empty Property Management Policy

Engagement Plan from SHR

Estate Management Policy

Equality Policy

Freedom of Information & EIR Policy

Freedom of Information & EIR Charging Schedule

Guide to Information

Health and Safety at Work Policy

Health and Safety Policy Statement

Membership Policy 

Mid Market Rent Allocations Policy

New Gorbals Housing Association Rules

Rent Increase Report 2024/25

Rent Management Policy

Staff Structure

Tenant Allowance and Compensation Policy

Tenant Engagement and Participation Strategy

Tenant Handbook

Tenants' Rights Policy

Unacceptable and antisocial behaviour Policy 

Unacceptable Actions Policy

 

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