Our Policies & Key Documents

Here you will find some of our key policies and documents. These are the most up to date versions of these documents.  

Please let us know if you would like any of these documents in different formats, for example, in larger print, audio-format or in another language.

Allocation Policy 2024-25

Annual Return on the Charter (ARC) 2024

Annual Complaints Summary 2023-24

Annual Procurement Strategy 2024-25

Anti Social Behaviour Policy 2024-27

Asbestos Management Policy

Assurance Statement 2024

Audited Account 2023/24

Code of Conduct for Governance Body Members

Code of Conduct for Staff

Complaints Handling Procedure - Part 5

Decant Policy

Domestic Abuse Policy

Empty Property Management Policy

Engagement Plan from SHR

Estate Management Policy

Equality, Diversity and Inclusion Policy

Factoring Policy

Freedom of Information & EIR Policy

Freedom of Information & EIR Charging Schedule

Guide to Information

Health and Safety at Work Policy

Health and Safety Policy Statement

Membership Policy 

Mid Market Rent Allocations Policy

New Gorbals Housing Association Rules

NGPM Allocations Policy (Mid-market rent)

Owner Satisfaction Survey 2024

Rent Increase Proposal 2025/26

Rent Management Policy

Socio-Economic Survey Report 2024

Staff Structure

Tenant Allowance and Compensation Policy

Tenant Participation and Engagement Strategy

Tenant Handbook

Tenants' Rights Policy

Tenant Satisfaction Survey 2024

Unacceptable Actions Policy

 Your Right to Repair

Whistleblowing Policy

Void Management Policy