IMPORTANT SERVICE UPDATE - DECEMBER 2021
We are keeping safety in mind as we begin to bring back more services.
While many aspects of life are beginning to feel more normal, it is important for all of us to remember that the pandemic is ongoing, and infections remain high.
Many people remain at risk even if double vaccinated, and we want to protect the health of our customers and staff members. With this in mind, we are taking a cautious approach to the services we have on offer.
Our reception will remain closed to the public for now, but we have installed protective screens and ventilation that will allow us to see a small number of customers by appointment. This will help us meet the needs of our customers who require to speak with us face to face about certain issues. We will continue to help customers over the phone and by email unless we need to see you in person.
More of our staff members have returned to office working, although we are still maximising homeworking in line with the current government guidance. This means that we have been able to restart our estate management visits, and close and backcourt inspections. Our colleagues can also meet with groups indoors if requested, and if this can be done safely.
We plan to review our current service level in January 2022, at which point we hope to reintroduce further services. At the moment we will only visit homes to carry out repairs or inspections, and we are not running indoor events or meetings without social distancing in place.
We are still following protective measures such as mask wearing, distancing and good ventilation, and these will all be important to our approach as we move forward.
Most of our core services are running as or close to normal, including repairs and allocations, but if you are unsure of any measures in place please let us know. Our staff members are still here to help you, and we urge you to get in touch with us by giving us a call on 0141 429 3900, emailing us at firstname.lastname@example.org, or through our contact form.
We understand that the pandemic continues to have a direct impact on some of our tenants and other customers. If you are struggling due to changes in employment and income, or any other reason, please get in touch with us urgently. We can arrange for help with food and fuel payments and our Welfare Rights Team are here to advise you. We can also make links with other agencies who can help. See our Further Support page for more details.