Report a repair

You can report a repair by:

Calling us

0141 429 3900 during office hours (Monday - Friday 9am - 5pm)

Visiting us

at our office on 200 Crown Street

Filling out the form below

Please note that this form should NOT be used in emergencies. Repairs reported through this form will only be picked up during office hours (Monday-Friday 9am - 5pm)

Please see here for details of how to report an emergency.

Contact Us

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In the event of an emergency, please call us immediately on 0141 429 3900 during office hours, our contact our out-of-hours service on 0800 783 7937.

Emergencies include situations such as: 

  • gas leaks
  • fires
  • floods
  • power failures
  • serious storm damage
  • serious water penetration.



Other useful numbers are: 

Scottish Power (Emergency) 0845 27 27 999

National Grid (Gas Emergency) 0800 111 999


Condensation and mould can cause damage to your home.

This happens when moist air comes into contact with a cool surface, such as when your windows steam up. If this happens to a wall, it can become damp and mould can grow.

We create moist air in our homes all the time, such as when we cook, bathe and shower. To prevent this moist air turning into condensation, keep your home warm and well ventilated. This is important, as you are responsible for controlling condensation levels in your household.

Make sure to open windows or use extractor fans while cooking, bathing or showering. Try to avoid drying clothes indoors, as this can also cause condensation. If you do have to dry indoors, open the window and close the doors to send the moist air outside.

If you still have a problem with mould or damp after following this advise, it could be the result of a burst or leaking pipe. If you think this may be the case, call us on 0141 429 3900 to report the problem.

Handyperson Service

Are you struggling to complete small repairs in your home? If you are over 65 or have a disability irrespective of age, you can access the free Handyperson Service that is managed by Southside Housing Association. 

The service is provided by two Handypersons who carry out small practical tasks. Payment is only required for any materials provided by the Handyperson.

Below are examples of the types of jobs that the Handyperson service will be able to carry out:

  • Changing Curtains
  • Changing light bulbs
  • Changing batteries in smoke alarms or installing new smoke detectors
  • Fitting shelves & towel rails
  • Replacing toilet seats
  • Replacing fuses
  • Prepare the home for works such as central heating or medical equipment being delivered
  • Installing Key safes
  • Dealing with trip hazards (e.g. loose carpets)
  • Many other small jobs within the home.


The Handyperson service can not undertake certain types of jobs including any gas, plumbing or electrical work, cleaning, gardening or painting and decorating.

The labour will be free at point of service if you are eligible (you are aged 65 and above or you have a disability) but you will have to pay for any materials used at cost price.

All of the handypersons are carefully selected and undergo Disclosure Scotland security checks. Handypersons will carry photographic identification and will use a password that you agree when making your appointment.

To make an appointment with the Handyperson Service call 0141 433 2749.