Report a repair

You can report a repair by:

  • Calling us on 0141 429 3900 during office hours (Monday - Friday 9am - 5pm)

  • Emailing

  • Visiting us at our office on 200 Crown Street (currently closed due to Coronavirus restrictions)

  • Through our online contact form.



In the event of an emergency, please call us immediately on 0141 429 3900 during office hours, our contact our out-of-hours service on 0800 783 7937.

Emergencies include situations such as: 

  • gas leaks
  • fires
  • floods
  • power failures
  • serious storm damage
  • serious water penetration.



Other useful numbers are: 

Scottish Power (Emergency) 0845 27 27 999

National Grid (Gas Emergency) 0800 111 999


Condensation and mould can cause damage to your home.

This happens when moist air comes into contact with a cool surface, such as when your windows steam up. If this happens to a wall, it can become damp and mould can grow.

We create moist air in our homes all the time, such as when we cook, bathe and shower. To prevent this moist air turning into condensation, keep your home warm and well ventilated. This is important, as you are responsible for controlling condensation levels in your household.

Make sure to open windows or use extractor fans while cooking, bathing or showering. Try to avoid drying clothes indoors, as this can also cause condensation. If you do have to dry indoors, open the window and close the doors to send the moist air outside.

If you still have a problem with mould or damp after following this advise, it could be the result of a burst or leaking pipe. If you think this may be the case, call us on 0141 429 3900 to report the problem.