Our Responsibilities

We are responsible for maintaining the structure and outside of your home and for ensuring that it’s fit to live in.

Properties that become vacant must reach a minimum standard before we re-let them. Before your tenancy starts we will inspect the house to make sure that it meets our minimum standard and carry out any work that is necessary. We will also inspect the common areas.

During your tenancy we will carry out any necessary repairs to keep the property windproof, watertight and fit to live in.

Our responsibilities include:

  • Drains, gutters and external pipes (except where blocked due to negligence)
  • The roof
  • Outside walls, doors, window sills and frames
  • Internal walls, floors, ceilings, doors and frames, staircases and landings (not including decoration)
  • Chimneys, stacks, flues (not including sweeping)
  • Pathways and steps
  • Plasterwork
  • Integral garages and stores
  • Boundary walls and fences
  • Heating systems, fires and services installed
  • Door entry system
  • Communal TV aerial systems
  • Extractor fans (not including cleaning)
  • Repairing any damage that we cause whilst carrying out repairs
  • Necessary repairs that are a result of fire, flood or natural disaster
  • Necessary repairs that are a result of acts of vandalism that have been reported to the police

We are not responsible for the following:

  • any fixtures, fittings or items installed by you
  • repairing damage caused by deliberate neglect, accident or negligence by you, anyone living with you, or visitors

We have a right to inspect your house or carry out repairs during reasonable times of the day. We will give you at least 24 hours notice in writing. If you do not let us enter the house, or in an emergency, we may force entry. 

Your Responsibilities

You are responsible for the following:

  • Reporting to us, as soon as possible, any damage to the house or common parts of the property
  • Taking reasonable care of the house, including minor repairs and keeping it reasonably clean
  • Internal decoration
  • Carrying out miscellaneous repairs, such as damage to glass or sinks; replacing lost or broken keys, replacing smoke-detector batteries
  • Notifying us of emergencies and allowing access
  • Taking reasonable care to ensure water pipes do not freeze, particularly if you are leaving the property unoccupied
  • Arranging home contents insurance for your belongings. We can give you details on some of the options that are available.
  • Asking permission before making any alterations

These lists are not exhaustive. Please phone us and ask if you are uncertain. 

Repair Categories and Timescales

We have three categories of repair to help us prioritise our work. Each category has a target timescale.

Emergency Repairs

We attend emergency repairs and make them safe within 4 hours.

Urgent Repairs

We aim to complete urgent repairs within 3 working days.

Routine Repairs

We aim to complete routine repairs within 10 working days.

Repairs you will be charged for

There are some repairs that you will have to pay for. We call these rechargeable repairs. Rechargeable repairs include:

  • Repairs to damage that has been caused deliberately by you, your relatives or visitors;

  • Call outs to fix TV signal problems if it is found that the fault is with your own equipment or leads;

  • Call outs to emergency services when you do not give access;

  • Repairs caused by a fault due to your fixtures, fittings, or installations;

  • When you repeatedly fail to give access after making an arrangement to do so;

  • Repairs to items installed by you which are your responsibility;

  • Gaining access to the property where you have lost your keys;

  • End of tenancy repairs where you fail to leave the property in an acceptable condition and to hand in 2 sets of keys.

    If you are unsure if your repair falls into one of the above categories please contact us on 0141 429 390

Handyperson Service

We have a free Handyperson Service that is managed by Southside Housing Association. If you are aged 60 or over, or you have a disability, you can get practical help in your home from the Handyperson Service.

Below are examples of the types of jobs that the Handyperson service will be able to carry out:

  • Changing Curtains
  • Changing light bulbs
  • Changing batteries in smoke alarms
  • Fitting shelves & towel rails
  • Replacing toilet seats
  • Replacing fuses
  • Assembling small pieces of flat pack furniture
  • Installing Key safes
  • Dealing with trip hazards (e.g. loose carpets)
  •  Wiring plugs and
  • Many other small jobs within the home.


The Handyperson service can not undertake certain types of jobs including any gas, plumbing or electrical work, cleaning, gardening or painting and decorating.

The labour will be free at point of service if you are eligible (you are aged 60 and above or you have a disability) but you will have to pay for any materials used at cost price.

All of the handypersons are carefully selected and undergo Disclosure Scotland security checks. Handypersons will carry photographic identification and will use a password that you agree when making your appointment.

To make an appointment with the Handyperson Service call 0141 433 2749