Report a repair
You can report a repair by coming into the office and speaking to a dedicated member of staff.
You can report a repair within office hours on 0141 429 3900
You can report a repair outwith office hours on 0800 783 7937 (Emergency Repairs).
You can report a repair on line at email@example.com (Non-emergency Repairs).
When you contact us, a member of staff will ask you:
• your name, address and, if it is a flat, your flat position
• details of the repair needed
• your telephone number
• a suitable date or time for access to your home.
If delay in action would cause a risk to someone’s health, safety , security, or could cause damage to property, we consider this to be an emergency. Examples of emergencies are:
- Gas leaks
- Power failures
- Serious storm damage
- Serious water penetration
If an emergency happens in your home during office hours please call us on
0141 429 3900
Out of Hours we have an Emergency Repairs Service who you can call on
0800 783 7937
Other useful numbers are:
Scottish Power (Emergency) 0845 27 27 999
National Grid (Gas Emergency) 0800 111 999
Repair Categories and Timescales
We have three categories of repair to help us prioritise our work. Each category has a target timescale.
We attend emergency repairs and make them safe within 4 hours.
We aim to complete urgent repairs within 3 working days.
We aim to complete routine repairs within 10 working days.
Condensation and mould can cause damage to your home.
This happens when moist air comes into contact with a cool surface, such as when your windows steam up. If this happens to a wall, it can become damp and mould can grow.
We create moist air in our homes all the time, such as when we cook, bathe and shower. To prevent this moist air turning into condensation, keep your home warm and well ventilated. This is important, as you are responsible for controlling condensation levels in your household.
Make sure to open windows or use extractor fans while cooking, bathing or showering. Try to avoid drying clothes indoors, as this can also cause condensation. If you do have to dry indoors, open the window and close the doors to send the moist air outside.
If you still have a problem with mould or damp after following this advise, it could be the result of a burst or leaking pipe. If you think this may be the case, call us on 0141 429 3900 to report the problem.