We are committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

If something goes wrong or you are dissatisfied with our services, please get in touch. You can make a complaint using our online contact form, or contact us through one of the following methods. 

  • Call us on 0141 429 3900

  • Email us at

  • Writing or visiting us at
    New Gorbals Housing Association
    200 Crown Street
    G5 9AY

We are fully compliant with the Scottish Public Services Ombudsman, and follow their two stage complaints handling procedure.  Read our Customer Guide for information. 


The Scottish Housing Regulator has in place a process for significant performance failures. You can find out more here

You can view our most recent complaints summary (October - December 2023) here.